Eastern Regional Electricity Board

COMPANY PROFILE

Dishergarh Power Supply Co. Ltd. (DPSCL) is supplying power to Asansol-Raniganj industrial belt of West Bengal for the last 87 years. The Company follows a philosophy 3D Culture of DEDICATION, DEVOTION and DISCIPLINE. It is due to this philosophy that the Company is providing service to its consumers to their total satisfaction for so many years.

The Company supplies power within the voltage range of 11 kv to 29 kv. Almost all the major industries and Government institutions in the Asansol-Raniganj belt are its consumers. The main advantage of the Company is the quality of the power and Dependable Prompt Service at the time of faults for which the down time is very low. The Company provides survival power to the different coal mines in the Asansol-Raniganj belt. The Company also has the record of achieving the lowest Transmission and Distribution Loss in the country.

DATA PERTAINING TO THE PLANT CAPACITIES, NETWORK AND ACHIEVEMENT

Installed Capacity: 46.375 MW

De-rated Capacity: 40.00 MW

Generation: 239.753 MU

Purchase (DVC + WBSEB): 56.402 MU

Total Sale: 755.546 MU

Licensing Area: 618 sq. km spread over Andal to Barakar in Asansol-Raniganj industrial belt in West Bengal

Network: Overhead 471.12 Ckt. km; Underground 61.5 Ckt km

Number of Consumers: 359

Adjudged the best performing Power Company of India by ET500 in 1995

HOW TO APPLY FOR NEW CONNECTION

Apply through a letter addressed to :

Chief Engineer
Dishergarh Power Supply Co. Ltd.,
Central Office, Sanctoria,Dishergarh ,
Burdwan - 713333.

Mention the following in the letter

Name of the organisation/ person in whose name the connection will be taken

Location of the organisation where the connection will be taken

Requirement of load

On receipt of the letter a form will be issued from Chief Engineer’s Office in Central Office, Sanctoria, Dishergarh, Burdwan- 713 333. Fill up the form and deposit it in the address mentioned above.
On receipt of your form duly filled in, survey of the site of connection will be undertaken by the Company and the cost of giving the supply will be intimated.

CONTACT PERSONS

For any technical matter

Mr. D. Sanyal,
Chief Engineer,
Central Office,Sanctoria,Dishergarh,
Burdwan-713333 ,
Telephone- 0341 520295 (Direct),
520023/ 454 (EPABX)
0341 520022 (Fax)

For any commercial matter

Mr.S.Radhakrishnan,
Secretary & DGM(Commercial)
Head Office :-
8, Dr. Rajendra Prasad Sarani, Calcutta-700001
Telephone- 033 2426403(Direct),
2428210 (EPABX)
033 2426177 (Fax)

E-mail- dpscl(at)cal2(dot)vsnl(dot)net(dot)in

In case of faults

In Seebpore zone call

0341 455370

0341 455478

In Dishergarh zone call

0341 510639

0341 510520

0341 511932

MAJOR PROJECTS UNDERTAKEN

29 KV Double Circuit Transmission Line from Chinakuri Power Station to Satgram Receiving Station
132/33/11 KV Sub Station at Mangalpur
132/33/11 KV Sub Station at Bankola
10 MW 3rd Unit at Chinakuri Power Station

^{Revamping of Dishergarh Receiving Station}

^{PERFORMANCE
OF THE COMPANY}

^{FREQUENTLY
ASKED QUESTIONS (FAQs)}1. How Do I apply For a New Connection?

Apply through a letter addressed to :

^{Chief Engineer}
^{Dishergarh Power Supply Co. Ltd.}
Central Office
Sanctoria, Dishergarh
Burdwan - 713333

The letter should contain the following:

Name of the organisation / person in whose name the connection will be taken

Location of the organisation, where the connection will be taken and

the requirement of load.

On receipt of the letter a form will be issued from Chief Engineer’s Office in Central Office, Sanctoria, Dishergarh, Burdwan- 713 333. Fill up the form and deposit it in the address mentioned above. Or download the downloadable form from this site.

2. How long does it take to get a new Connection?

On receipt of your form duly filled in, survey of the site of connection will be undertaken by the Company and an estimate will be prepared. Based on the estimate you need to deposit the amount and depending on the availability of sources this might take from one week to three weeks time to get the installation energized, if the consumer had already got a clearance from the Electrical Inspector.

3. How much do I have to pay for a New Connection?

An estimate is prepared based on the site condition. The cost depends on the location of the site i.e., distance from an existing power line.

4. What are the options available to me in respect to Consumer Category?

Depending on the load requirement and the use the consumers are categorized and have different tariffs and enjoy different facilities. Such as :-

Class A - Industrial or Commercial consumers having demand of 100 kVA and above and takes power in HT, this category has two-part tariff and the consumer is supplied with a HT switch gear.

Class B - Consumers having load less than 100 kVA come under this category and they have a single part tariff.

Class C - Agricultural consumer.

5. How often do I get the electricity bill, is it monthly?

Yes it is monthly, by the first week of every month one should get their final bills. These bills are generated using the meter readings being taken by the engineers between 24^{th to 26th of each month. You have
to pay the bill within the due date, which is 21 days from the bill date. If you fail to
pay within that time Late Payment Surcharge will be levied.}

6. How do I pay my Electricity Bill?

Payment of the bill may be made in cash or by cheque or by demand draft drawn in favour of Dishergarh Power Supply Co. Ltd. Payment should be made either to the Company’s Head Office at 8, Dr. Rajendra Prasad Sarani, Calcutta- 700001 or at Central Office, Sanctoria, Dishergarh, Burdwan - 713333. Detail timing may be seen in the reverse of the bill.

7. What do I do in case of a fault or power failure?

Immediately call the 24 hours customer service centers. In Seebpore zone call

0341 455370

0341 455478

In Dishergarh zone call

0341 510639

0341 510520

0341 511932

8. How prompt is the restoration process?

On receiving the complaint the breakdown maintenance team (which is ready for round the clock) is informed and the team reaches the site within half an hour. In the mean time the customer service center tries to restore power from other alternative sources available.

9. How the quality of power being monitored?

A constantly vigil team of engineers and support staffs monitor the voltage and frequency of the power supplied to the consumer, and any defiance from the standard is being taken care of strongly.

10. Is there any arrangement possible for consumers who wish to avail the facility of "Hot Power"?

Yes we do have the system, and at no extra cost of energy charges. However the consumer if so wishes need to pay for the initial cost of building the system to supply Hot Power at its doorsteps.

11. How do I challenge an Electricity Bill or the performance of the meter?

If a consumer wishes to dispute to an energy bill then he has the option of paying the current bill on protest and then, through the dispute management cell, the procedures of resolving disputes can be followed. Our past record says our dispute management team doesn’t take too much time to resolve these. In case of challenging the performance of the meter a specific form is available and a certain fee to be deposited to the testing of the meter and metering equipment in presence of the customer by our centralized testing department.

For any technical matter contact-

Mr. D. Sanyal
Chief Engineer
Central Office, Sanctoria
Dishergarh, Burdwan - 713333
Telephone- 0341 520295 (Direct),
                   520023/ 454 (EPABX)
                   0341 520022 (Fax)

For any commercial matter contact

Mr. S. Radhakrishnan
Secretary & DGM (Commercial)
Head Office
8, Dr. Rajendra Prasad Sarani
Calcutta- 700001
Telephone- 033 2426403(Direct),
                    2428210 (EPABX)
                    033 2426177 (Fax)
E-mail-        dpscl@cal2.vsnl.net.in