Supply Co. Ltd. (DPSCL) is
supplying power to Asansol-Raniganj industrial belt of West Bengal for the last 87 years.
The Company follows a philosophy 3D Culture of DEDICATION, DEVOTION and DISCIPLINE. It is
due to this philosophy that the Company is providing service to its consumers to their
total satisfaction for so many years.
Company supplies power within the voltage range of 11 kv to 29 kv. Almost all the major
industries and Government institutions in the Asansol-Raniganj belt are its consumers. The
main advantage of the Company is the quality of the power and Dependable Prompt Service at
the time of faults for which the down time is very low. The Company provides survival
power to the different coal mines in the Asansol-Raniganj belt. The Company also has the
record of achieving the lowest Transmission and Distribution Loss in the country.
PERTAINING TO THE PLANT CAPACITIES, NETWORK AND ACHIEVEMENT
Capacity: 46.375 MW
Capacity: 40.00 MW
(DVC + WBSEB): 56.402 MU
Sale: 755.546 MU
Area: 618 sq. km spread over Andal to Barakar in Asansol-Raniganj industrial belt in West
Overhead 471.12 Ckt. km; Underground 61.5 Ckt km
best performing Power Company of India by ET500 in 1995
HOW TO APPLY
FOR NEW CONNECTION
the organisation/ person in whose name the connection will be taken
of the organisation where the connection will be taken
of the letter a form will be issued from Chief Engineers Office in Central Office,
Sanctoria, Dishergarh, Burdwan- 713 333. Fill up the form and deposit it in the address
of your form duly filled in, survey of the site of connection will be undertaken by the
Company and the cost of giving the supply will be intimated.
For any technical matter
Telephone- 0341 520295 (Direct),
Secretary & DGM(Commercial)
Head Office :-
8, Dr. Rajendra Prasad Sarani, Calcutta-700001
Telephone- 033 2426403(Direct),
In case of faults
Dishergarh zone call
- 29 KV Double Circuit Transmission
Line from Chinakuri Power Station to
132/33/11 KV Sub Station at Mangalpur
132/33/11 KV Sub Station at Bankola
10 MW 3rd Unit at Chinakuri Power
Revamping of Dishergarh Receiving Station
OF THE COMPANY
ASKED QUESTIONS (FAQs)
1. How Do I apply For a New Connection?
Apply through a letter addressed to :
Dishergarh Power Supply Co. Ltd.
Burdwan - 713333
The letter should contain the following:
- Name of the organisation / person in whose name the
connection will be taken
- Location of the organisation, where the connection will be
- the requirement of load.
On receipt of the letter a form will be issued from Chief
Engineers Office in Central Office, Sanctoria, Dishergarh, Burdwan- 713 333. Fill up
the form and deposit it in the address mentioned above. Or download the downloadable form
from this site.
2. How long
does it take to get a new Connection?
On receipt of your form duly filled in, survey of the
site of connection will be undertaken by the Company and an estimate will be prepared.
Based on the estimate you need to deposit the amount and depending on the availability of
sources this might take from one week to three weeks time to get the installation
energized, if the consumer had already got a clearance from the Electrical Inspector.
3. How much do
I have to pay for a New Connection?
An estimate is prepared based on the site condition. The
cost depends on the location of the site i.e., distance from an existing power line.
4. What are the
options available to me in respect to Consumer Category?
Depending on the load requirement and the
use the consumers are categorized and have different tariffs and enjoy different
facilities. Such as :-
Class A - Industrial
or Commercial consumers having demand of 100 kVA and above and takes power in HT, this
category has two-part tariff and the consumer is supplied with a HT switch gear.
Class B - Consumers having load less than 100 kVA
come under this category and they have a single part tariff.
Class C - Agricultural consumer.
5. How often do
I get the electricity bill, is it monthly?
Yes it is monthly, by the first week of every month one
should get their final bills. These bills are generated using the meter readings being
taken by the engineers between 24th to 26th of each month. You have
to pay the bill within the due date, which is 21 days from the bill date. If you fail to
pay within that time Late Payment Surcharge will be levied.
6. How do
I pay my Electricity Bill?
Payment of the bill may be made in cash or by cheque or
by demand draft drawn in favour of Dishergarh Power Supply Co. Ltd. Payment should be made
either to the Companys Head Office at 8, Dr. Rajendra Prasad Sarani, Calcutta-
700001 or at Central Office, Sanctoria, Dishergarh, Burdwan - 713333. Detail timing may be
seen in the reverse of the bill.
do I do in case of a fault or power failure?
Immediately call the 24 hours customer service centers.
In Seebpore zone call
In Dishergarh zone call
- 0341 510639
- 0341 510520
- 0341 511932
8. How prompt
is the restoration process?
On receiving the complaint the breakdown
maintenance team (which is ready for round the clock) is informed and the team reaches the
site within half an hour. In the mean time the customer service center tries to restore
power from other alternative sources available.
9. How the
quality of power being monitored?
A constantly vigil team of engineers and
support staffs monitor the voltage and frequency of the power supplied to the consumer,
and any defiance from the standard is being taken care of strongly.
there any arrangement possible for consumers who wish to avail the facility of "Hot
Yes we do have the system, and at no extra
cost of energy charges. However the consumer if so wishes need to pay for the initial cost
of building the system to supply Hot Power at its doorsteps.
11. How do I
challenge an Electricity Bill or the performance of the meter?
If a consumer wishes to dispute to an energy
bill then he has the option of paying the current bill on protest and then, through the
dispute management cell, the procedures of resolving disputes can be followed. Our past
record says our dispute management team doesnt take too much time to resolve these.
In case of challenging the performance of the meter a specific form is available and a
certain fee to be deposited to the testing of the meter and metering equipment in presence
of the customer by our centralized testing department.
For any technical matter contact-
Mr. D. Sanyal
Central Office, Sanctoria
Dishergarh, Burdwan - 713333
Telephone- 0341 520295 (Direct),
0341 520022 (Fax)
For any commercial matter contact
Mr. S. Radhakrishnan
Secretary & DGM (Commercial)
8, Dr. Rajendra Prasad Sarani
Telephone- 033 2426403(Direct),